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Quick answers
How do I cancel my subscription?
iPhone users: Open the Settings app on your iPhone → tap your name at the top → tap Subscriptions → tap Flexin → tap Cancel Subscription.
Web users: Sign in at flexinapp.com, go to Settings, and click Manage Subscription.
How do I request a refund?
iOS purchases: Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com and select your Flexin purchase to request a refund.
Web purchases: Email support@flexinapp.com within 14 days of purchase and we'll review your request.
I can't sign in / I forgot my password.
Go to flexinapp.com/app and tap "Forgot password." We'll send a reset link to your email. If you don't see it, check your spam folder. Still stuck? Email support@flexinapp.com.
The app crashed or isn't working right.
Try these steps in order: (1) force-quit and reopen the app, (2) restart your phone, (3) check that you're on the latest version in the App Store. If the issue persists, email support@flexinapp.com with your device model, iOS version, and a short description — bonus points for a screenshot.
How do I delete my account?
Open the app → Settings → Delete Account. Or email support@flexinapp.com from your account email and we'll handle it within 7 business days. All your data, including journal entries, will be permanently removed within 30 days.
How do I export my journal entries?
Open the app → Settings → Export Data. We'll email you a JSON file of your journal entries within a few minutes. This feature is free for all users, paid or not.
I signed up on the web. Can I use the iPhone app?
Yes. Sign in to the iPhone app with the same email and password — your journal, streaks, and progress sync automatically. Note: subscriptions started on the web ($4.99/mo) are managed through Stripe; subscriptions started on iOS ($6.99/mo) are managed through Apple. They are separate, so don't subscribe in both places.
What's the difference between web and iOS pricing?
Flexin Premium is $4.99/month on the web (paid via Stripe) and $6.99/month on iOS (paid via Apple). The price difference covers Apple's App Store fee. Features and content are identical on both platforms.
Other ways to reach us
For press, partnerships, or anything else: hello@flexinapp.com